Easy Streaming. Secure. Share your Stream. Authentic messaging.
Easy Streaming. Secure. Share your Stream. Authentic messaging.
Thank you for using Heyome Social Media App! We respect your concerns about privacy and appreciate your trust and confidence in us.
Here is a summary of the information contained in this privacy policy (“Privacy Policy”). Your privacy is important to us. We want you to be able to share the things that matter to you most with your friends, family and anyone else around you. It’s important to us that you feel comfortable and trust us with your data when using the Heyome Social App services.
Heyome Social App provides fast and fun ways to express yourself, live in the moment, learn about the world, and have fun together!
In general, we collect data that allows us to provide you with an optimal experience while using our Services. This includes, for example, some basic benefits like allowing other users to see the name and picture you choose to show and the more advanced ones, like processing your registration and financial data to allow you to purchase our paid solutions, if you choose to use them. It also helps us to keep our Services clear of fraud and spam, and it allows us to get a unique understanding of what additional services may be useful to you, in addition to other purposes outlined in this Privacy Policy.
Please also read Heyome Terms and Services (“Terms”), which describe the terms under which you use and we provide our Services.
The operation and use of our Heyome App and Services involves the collection of personal data, where the types of such data depend on the type of Service and interaction with us.
For example, many of our services require you to set up an account, so we may need to collect a few important details about you, such as your name, username, password, email address, phone number, and date of birth. We may also ask you to provide us with some additional information that will be publicly visible on our services, such as a profile picture or Bitmoji avatar. Some services, such as commerce products, may require you to provide us with a debitor credit card number and its associated account information.
Of course, you’ll also provide us with whatever information you send through our services, suchas Heyome and Chats. Keep in mind that the users who view your Heyome, Chats, and any other content can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to our services as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such a collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your location with your contacts if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.
● Your Account Information. You must provide your mobile phone number and basic information (including a profile name of your choice) to create a Heyome account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile picture and “about” information.
● Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers. The following scenarios describe circumstances where we may store your messages in the course of delivering them:
● Undelivered Messages. If a message cannot be delivered immediately (for example, if the recipient is offline), we keep it in encrypted form on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it.
● Media Forwarding. When a user forwards media within a message, we store that media temporarily in encrypted form on our servers to aid in more efficient delivery of additional forwards. We offer end-to-end encryption for our Services. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.
● Your Connections. You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. You give your groups a name. You can provide a group profile picture or description.
● Status Information. You may provide us your status if you choose to include one on your account.
● Transactions And Payments Data. If you use our payments services, or use our Services meant for purchases or other financial transactions, we process additional information about you, including payment account and transaction information. Payment account and transaction information includes information needed to complete the transaction (for example, information about your payment method, shipping details and transaction amount). If you use our payments services available in your country or territory, our privacy practices are described in the applicable payments privacy policy.
● Customer Support And Other Communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.
● Usage And Log Information. We collect information about your activity on our Services, likeservice-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services (including when you interact with a business), and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our messaging, calling, Status, groups (including group name, group picture, group description), payments or business features;profile photo, “about” information;
whether you are online, when you last used our Services (your “last seen”); and when you last updated your “about” information.
● Device And Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers
● Location Information. We collect and use precise location information from your device with your permission like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.
● Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize them. For example, we use cookies to provide our Services for web and desktop and other web-based services. We may also use cookies to understand which of our Help Center articles are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, like your language preferences, to provide a safer experience, and otherwise to customize our Services for you.
We may collect information about you from other users, third parties. Here are a few examples:
● If you link your Heyome account to another service (like Bitmoji or a third-party app), we may receive information from the other service, like how you use that service.
● Advertisers, app developers, publishers, and other third parties may share information with us as well. We may use this information, among other ways, to help target or measure the performance of ads.
● If another user uploads their contact list, we may combine information from that user’s contact list with other information we have collected about you.
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:
● develop, operate, improve, deliver, maintain, and protect our products and services.
● send you communications, including by email or SMS where permitted. For example, we may use email or SMS to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
● monitor and analyze trends and usage.
● Add context to your Heyome experience, for example by tagging your Memories with searchable labels based on your location (of course, if you’ve given us permission to collect your location) and the content of your photo or video (e.g., if there’s a dog in your photo, it may be searchable in Memories by the term “dog”).
● provide and improve our advertising services, ad targeting, and ad measurement, including through the use of your precise location information (again, if you’ve given us permission to collect that information), both on and off our services. We may also store information about your use of third-party apps and websites on your device to do this. section below for more information about Heyome advertising practices and your choices.
● enhance the safety and security of our products and services.
● verify your identity and prevent fraud or other unauthorized or illegal activity.
● use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
● enforce, investigate, and report conduct violating our Terms of Service and other usage policies, respond to requests from law enforcement, and comply with legal requirements.
We may share information about you in the following ways:
● With other Heyomers. We may share the following information with other
Heyomers:
● information about you, such as your username, name, and Bitmoji.
● information about how you have interacted with our services, such as your Heyome “score,” the names of Heyomers you are friends with, how close you are with your friends on Heyome , your recent location history (if you choose to share your location on Hay Map), and other information that will help Heyomers understand your connections with others using our services. For example, because it may not be clear whether a new friend request comes from someone you actually know, we may share whether you and the requestor have Heyome friends in common.
● information about your device, such as the operating system and device type, to help you receive Chats, Heyomes, and other content in the optimal viewing format.
● Any additional information you have directed us to share. For example, Heyome will share your information when you connect your Heyome account to a third-party app, and if you share information or content from Heyome to the third-party app.
● content you post or send. How widely your content is shared depends on your personal settings and the type of service you are using. For example, a Heyome may be sent to just a single friend you select, but your My Story content may be seen by any Heyome whom you allow to see your My Story.
● With all Heyomers, our business partners, and the general public. We may share the following information with all Heyomers as well as with our business partners and the general public:
● public information like your name, username, profile pictures, Heyomecode, and PublicProfile.
● Public Content like your Highlights, Custom Stickers, Lenses, Story submissions that are set to be viewable by Everyone, and any content that you submit to an inherently public service, like Spotlight, Heyome Map, and other crowd-sourced services. This content may be viewed, used, and shared by the public at large both on and off our services, including through search results, on websites, in apps, and in online and offline broadcasts.
● With third parties. We may share information with third parties in the following ways:
● We may share information about you with business partners that provide services and functionality on our services. For more information about information collected by third parties on our services,
● We may share information about you, such as device and usage information, to help us and others prevent fraud.
● We may share information about you for legal, safety, and security reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
● comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
● investigate, remedy, or enforce potential Terms of Service and Community Guidelines violations.
● protect the rights, property, or safety of us, our users, or others.
● detect and resolve any fraud or security concerns.
● We may share information about you as part of a merger or acquisition. If Heyome gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
● Non-personal information. We may also share with third parties that provide services to us or perform business purposes for us aggregated, non-personally identifiable, or de-identified information.
Our services may contain third-party content and integrations. Examples include third-party integrations in the Camera, third-party games in Chat, and third-party Heyome Kit integrations. Through these integrations, you may be providing information to the third party as well as to Heyome. We are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.
Heyome lets you capture what it’s like to live in the moment. On our end, that means most messages — like Heyome and Chats — sent in Heyome will be automatically deleted by default from our servers after we detect they’ve been opened by all recipients or have expired. Other content, like Story posts, are stored for longer. We store other information for longer periods of time. For example:
● We store your basic account information — like your name, phone number, and email address — and list of friends until you ask us to delete them.
● We store location information for different lengths of time based on how precise it is and which services you use. If location information is associated with a Heyome —like those saved to Memories or posted to Hay Map or Spotlight — we’ll retain that location as long as we store the Heyome.
● Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content, if we receive reports of abuse or other Terms of Service violations, or if your account, content created by you, or content created with other users is flagged by others or our systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
We want you to be in control of your information, so we provide you with the following tools.
● Access, Correction, and Portability. You can access and edit most of your basic account information right in our apps. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
Revoking permissions. In most cases, if you let us use your information, you can simply revoke your permission by changing the settings in the app or on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality. For promotional emails and SMS, you may opt-out by clicking on the unsubscribe link or similar mechanism as provided.
● Deletion. While we hope you’ll remain a lifelong Heyome Social App user, if for some reason you ever want to delete your account. You can also delete some information in the app, like photos you’ve saved to Memories, Spotlight submissions, and search history.
● Advertising Preferences. We try to show you ads that we think will be relevant to your interests. If you would like to modify the information we and our advertising partners use to select these ads, you can do so in the app and through your device preferences.
● Tracking. If you opt out of tracking on devices running iOS 14.5 or more recent versions, we will not link identifiable information from third-party apps and websites with identifiable information from Heyome for advertising purposes, except on your device. You can control use of this on-device data for advertising by opting out of Activity-Based Advertising in Heyome Ad Preferences Settings.
● Communicating with other Heyome Social App chatters. It’s important to us that you stay in control over whom you communicate with. That’s why we’ve built a number of tools in Settings that let you indicate, among other things, who you want to see your Stories, whether you’d like to receive Heyome from just your friends or all Heyomers, and whether you’d like to block another Heyomechatters from contacting you again.
We may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live. Whenever we share information outside of where you live, when we are legally required to do so, we make sure an adequate transfer mechanism is in place. We also make sure any third parties we share information with have an adequate transfer mechanism in place, as well.
Our services are not intended for — and we don’t direct them to — anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of EEA a
UK users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).